Unlike your recovery phrase, which is made up of 12 words you can write down or copy, your recovery file is an encrypted file. Please note that you’re not meant to open and read your recovery file. Store your recovery file in a safe place to restore your data in case you ever reset your password. If it has been more than 10 minutes since you logged in, you will need to enter your password (and two-factor authentication, if you have it enabled). Click the Allow recovery by recovery phrase switch so it turns on. Log in to your account at and click Settings → Go to settings → Recovery and scroll down to the Data recovery section.Ģ. If you don’t have a recovery phrase (or haven’t downloaded a recovery file) and you forget your password, you will not be able to recover your messages or other encrypted data after you reset your password (new window).ġ. We strongly recommend that everyone enable a recovery phrase. It allows you to reset your password and recover all your emails and other encrypted data. If you forget your password, you can also reset it using our recovery phrase feature.Ī recovery phrase is composed of 12 words and acts like a backup password. You’ll be asked to enter your password again to confirm. Delete your recovery phone number from the Recovery phone number field and click Save.Switch off the Allow recovery by phone option or.If you ever want to disable recovery by phone: Log in to your account at and click Settings → Go to settings → Recovery and scroll down to Account recovery. To add or change a recovery email address:ġ. You can add a recovery email address when you sign up or add one after you’ve created your Proton Account, as long as you still have access to your account and know your password. How to add or change a recovery email address Recover your emails and other encrypted files (Step 2).Reset your Proton password (Step 1) (new window). If you’ve forgotten your password and have previously set the recovery methods above, you can recover your account now: If you don’t set both, you may not be able to access your account and encrypted data if you lose your password. We strongly recommend setting at least one account recovery method (for Step 1) and one data recovery method (Step 2). Note that the recovery phrase can be used for both account recovery and data recovery.
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